All orders are shipped from our warehouse in Singapore. We aim to process and ship all orders within 24 business hours of being placed. Please note that during busy periods (such as sale or holiday seasons), dispatch of orders may take longer than the above time frame and we appreciate your understanding of this. All packages include tracking information.
Please ensure that you double check the address on your order, as any package that is undeliverable due to an incorrect mailing address or missed delivery will be mailed again at the expense of the buyer.
Standard Shipping rate is $5 (free for orders $69 and up). Please allow up to three working days for delivery; this may be longer in busy periods.
Express Shipping rate is $15 for next-day delivery. For urgent or same-day delivery requests, kindly drop us a line to discuss options before placing your order.
Standard Shipping rate is $20 (free for orders $125 and up). Please allow up to 14 working days for delivery to most major cities; this may be longer in busy periods.
Express Shipping rate is calculated at check-out depending on your location. International orders are sent through Singapore Post. Delivery times will vary depending on the destination country.
Customs and Duties: Please note that you may be charged customs taxes or duties once your package reaches its destination country. These charges must be paid by the recipient of the package. WHAT THE MUTT is not liable for any customs taxes or duties, nor are we able to ship international orders as a ‘gift’ – all shipments must be declared as ‘merchandise’.